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FAQ Page

1. What Payment methods do you accept?

We accept all major debit and credit cards via Paypal.

2. Do I need a Paypal account to buy from your store?

No, you do not need a PayPal account to purchase from Melaninaire.co.uk PayPal is our payment gateway but they accept all major debit and credit cards.

3. Why has my order been cancelled?

Your cancellation email will state the reason your order has been cancelled.

4. What is Klarna?

Please visit the link below for the most frequently asked questions regarding Klarna and any additional information. https://www.klarna.com/uk/customer-service

5. Refunds?

Once we have processed your refund, it can take between 3-5 working days depends on the card you used to pay with. Please contact your card issuer if it has been longer than 5 working days.

6. Working Day definition

A working day is classed as Monday to Friday where there is no public holiday.

7. Dispatch time and delivery time difference?

We use a complex network of suppliers and couriers to get you the product you deserve. This means our process and despatch times vary between 3-10 working Once we have despatched, your order will be delivered depending on your location or which courier we use. More information on delivery times can be found here.

8. What if my order hasn't been delivered yet?

If you are still within our despatch window, we kindly ask you to be patient whilst we despatch your order.

9. What couriers do you use?

For UK deliveries we use DPD.
For European deliveries, we use a mixture of DPD and DHL.
For all deliveries outside of Europe, we use DHL.

10. How to track my parcel

If your order has been shipped using DPD then we highly recommend downloading the DPD app for iOS and Android.

11. Can my order be delivered to a P.O Box?

No, our preferred couriers cannot deliver to a PO box.
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